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Delivery

Five Tactics to Elevate Client Service By Unleashing the Power of ChatGPT

Kylie Whitman
Chief Product Delivery Officer
June 27, 2023

At WillowTree, our clients are at the center of everything we do. We constantly strive to exceed their expectations and uncover innovative ways to enhance their experiences.

In this blog post, we will explore how WillowTree teams leverage ChatGPT (or ChatWT*) to improve communication, streamline workflows, and gain a deeper understanding of our clients' needs.

Every day, our teams are discovering new AI-enabled efficiencies and capabilities. Here are five tactics for teams in client services to deliver digital solutions more efficiently, creatively, and collaboratively — through the help of ChatGPT.


1. ChatGPT provides expedited project status feedback.

ChatGPT has become invaluable to teams seeking immediate feedback on project status documentation. Using ChatGPT to review risk and dependency communication can proactively address concerns and clarify areas needing additional attention. This streamlined communication fosters efficient decision-making and minimizes delays.

2. The AI’s structured documentation drives efficiency and accountability.

Gone are the days of unorganized meeting notes that led to unintended oversights. ChatGPT allows us to structure and organize documentation effectively, providing comprehensive summaries that are valuable references. This enhanced organization improves project efficiency and accountability.

3. ChatGPT helps us deliver unique solutions through comprehensive analysis and requirements.

With ChatGPT, we can gather project requirements more effectively. By generating additional questions and providing different perspectives, we empower our teams to efficiently deliver solutions that address our clients' unique needs.

4. AI tooling powers quicker project onboarding.

Getting up to speed with a client's business, industry, and competitors is vital for success. ChatGPT enables our teams to rapidly familiarize themselves with the necessary information to best deliver for our clients.

5. We’re even unlocking ChatGPT’s creative abilities.

First impressions matter. ChatGPT helps us make kick-off meetings engaging and impactful. By leveraging ChatGPT's creative capabilities, we can design unique icebreakers tailored to the project's context. These icebreakers foster engagement, create a positive atmosphere, and establish meaningful connections with our clients.

Stellar client service is at the root of every WillowTree project.

ChatGPT elevates our ability to deliver exceptional experiences.

As we continue exploring the possibilities offered by AI and other advanced tools, we remain steadfast in our commitment to providing unparalleled client service, exploring new digital frontiers, and exceeding expectations.

*ChatWT is an internal WillowTree tool that allows any potentially sensitive client information to be kept confidential with the use of ChatGPT APIs vs. the open-source tool

Kylie Whitman
Chief Product Delivery Officer

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