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Travel & Hospitality

Transforming the Art of Travel with Next-Gen Digital Solutions.

We partner with leaders in Travel & Hospitality to proactively respond to ever-changing customer expectations, harness emerging technologies, and deliver delightful guest- and employee-facing digital experiences.
Hotels & resorts
recreation & leisure
travel & tourism

Leading the Way for the Global Travel Industry.

We’re ready for what’s next in Travel & Hospitality.

Throughout our history, WillowTree has invested in growing the domain knowledge necessary to support our partners in the Travel & Hospitality industry. Now one of our largest practice areas, WillowTree’s industry expertise spans guest-facing digital products, award-winning loyalty programs, and employee-facing applications that streamline critical workflows.

Launching a consolidated digital platform to power customer self-service in the vacation ownership industry? Check.

Transforming the customer experience by rolling out Adobe Real-Time CDP in just 12 weeks? Done. 

Building a suite of tools to streamline hotel operations for a global hospitality leader? No problem.

Relentlessly pursuing outcomes.

241%
increase in mobile app usage.
30 days
shaved off the average time it takes to open a new hotel.
34%
increase in app downloads.
Holiday Inn Club Vacations logo
52%
increase in pageviews with launch of new unified web experience.
200+
private clubs now using a new seamless booking flow app.
94%
positive in-app feedback during user vacations.

Solving critical challenges for leading Travel & Hospitality brands.

Build Next-Gen Digital Experiences

We build next-gen digital products — from native apps and member portals to employee experiences and genAI chatbots — all with an emphasis on scalability, user experience, and performance.

Learn more
Unlock Actionable Intelligence

We apply deep market intelligence and industry experience to make sense of product roadmaps, prioritize workflows, and help our clients win in the increasingly competitive global travel industry. As partners, we focus relentlessly on client outcomes and apply a data-driven approach to product strategy that reduces time to value.

Learn more
Engineer AI Readiness

We position our clients to win the AI-powered future. We create governance frameworks to make action possible, we identify short-term use cases versus those that should wait, we future-proof data and infrastructure to make them usable with AI frameworks, and we deliver production-ready AI solutions at scale to support next-gen customer and employee experiences.

Learn more
Harness Design As Competitive Advantage

We understand the intricacies of the customer journey within the Travel & Hospitality industry. We have partnered with our clients to build solutions that tackle every element of the travel experience — from the moment of inspiration through the journey itself. Our approach to design is firmly rooted in user research. It relies on close collaboration between designers and engineers, enabling us to swiftly turn vision into reality and ship impactful product features.

Learn more
Win & Keep Customers in Travel & Hospitality 

We help our Travel & Hospitality partners gain market share by implementing MarTech solutions that empower their teams with personalization at scale, connecting the right customer with the right offer and experience. Through our loyalty practice we keep customers engaged and coming back for more.

Learn more
Build Next-Gen Digital Experiences

We build next-gen digital products — from native apps and member portals to employee experiences and genAI chatbots — all with an emphasis on scalability, user experience, and performance.

Unlock Actionable Intelligence

We apply deep market intelligence and industry experience to make sense of product roadmaps, prioritize workflows, and help our clients win in the increasingly competitive global travel industry. As partners, we focus relentlessly on client outcomes and apply a data-driven approach to product strategy that reduces time to value.

Engineer AI Readiness

We partner with our clients to position them to win the AI-powered future. We create governance frameworks to make action possible, we identify the use cases that are right for today versus those that should wait, we future-proof data and infrastructure to make them usable with AI frameworks, and we deliver production ready AI solutions at scale to support next-gen customer and employee experiences.

Harness Design As Competitive Advantage

We understand the intricacies of the customer journey within the travel and hospitality industry. We have partnered with our clients to build solutions that tackle every element of the travel experience – from the moment of inspiration through the journey itself. Our approach to design is firmly rooted in user research and relies on close collaboration between designers and engineers, enabling us to swiftly turn our vision into reality and ship impactful product features.

Win & Keep Customers in Travel & Hospitality 

We help our Travel & Hospitality partners gain market share by implementing MarTech solutions that empower their teams with personalization at scale, connecting the right customer with the right offer and experience. Through our loyalty practice we help keep customers engaged and coming back for more.

Meet our Travel & Hospitality Leadership.

Dave Shaw
VP, Business Development
LinkedIn logomark
Michael Colombo
Chief Marketing Services Officer
LinkedIn logomark
Margo Bulka
Group VP, Strategy
LinkedIn logomark

Contact our team

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