Make your guests feel at home
Whether you’re an airline or rental service taking your customers from one place to the next or the hotel group they’ll stay at once they get there, your business depends on loyalty. With all the stresses of modern travel, that loyalty starts with making things as simple and flexible for your customers as possible.
At WillowTree, we make seamless mobile experiences that make travel a breeze for your guests. We work to understand the past, present, and future of your customer base by keeping up-to-date on the latest trends and analyst insights. This allows us to create a distinctive product that gives your company an edge over your competitors.
Grow customer engagement with a mobile-first experience
At WillowTree, we believe customer loyalty is about creating experiences. While loyalty programs are dependent on being able to recognize a unique customer, loyalty experiences help create a deeper understanding of your customers beyond their names and email addresses.
Why are they engaging with your business? What are they looking for? What do they like or dislike? What is incentivizing their interaction?
Understanding customers at a deeper level can provide opportunities to provide personalized experiences. Personalization is a powerful method to keep customers engaged with your business because it can ensure you’re getting the right content to the right audience, at the right time, at the right place.
Where mobile can serve in the travel and hospitality industries
Mobile has completely transformed the travel and hospitality industries over the last 10 years. Here are just a few of the areas an app can create more loyal, engaged guests, driving up customer lifetime value (CLV).
Lightning-fast, simple booking process
Allowing users to book flights, rooms, and cars directly from their mobile phone in a simple, clear user interface saves your guests time and stress, ultimately translating to better retention rates.
Loyalty Rewards Programs
Mobile rewards apps give your guests control, transparency, and easy access to tracking their rewards balance on the go.
In-flight/in-room entertainment and services
Mobile access to convenience services during their time with your company allow your guests to relax and enjoy a superior, tailored experience, whether allowing in-flight passengers to access entertainment modules on their personal devices or placing room service orders from the back of the taxi on the way back to the hotel.
Shorter, more efficient lines at Check-in/out
By offering pre-flight check-in inside your mobile app, your passengers will be able to bypass the long lines at the airline counter, lightening the load for your check-in employees and resulting in more efficient interactions at the desk. Allow customers to purchase upgrades or settle their hotel bill and check out, all from their phone.