An easy-to-use enterprise solution for DS Services agents

A responsive and efficient desktop solution makes life easier for DS Services' call center agents and customers.

The Work

A responsive and efficient desktop solution makes life easier for DS Services’ call center agents and customers.

The Challenge

Millions of customers throughout the U.S. rely on DS Services for their bottled water, filtration, coffee, and tea products. With a sales force spread across 40 states and increasing demand for its products, DS Services needed an easy-to-use tool that would make managing customer accounts fast and simple for their agents. Responsiveness, scalability, and swift performance were critical to a successful launch.

Clean design

Completely redesign DS Services’ existing call center software with a clean and modern UI to optimize efficiency.

Efficient load times

Ensure agents could click on customer accounts and view information instantly, even as additional data loaded.

Advanced security

Ensure DS Services’ new system met and exceeded current web security standards.

Fast frameworks

Optimize software performance by utilizing the most advanced web frameworks on the market.

The Results

We methodically examined DS Services’ existing system architecture and user workflows to cultivate a deep understanding of their technology requirements and user needs. From there, our UX strategists laid out the blueprints for a highly efficient and intuitive desktop solution.